S. Renay Richardson — Digital Product & UX Leader

Signature Project

LSC's first interactive digital annual report.

Replaced a static PDF with a fully interactive experience — architecting custom Drupal content types to support data visualizations, embedded video, and clickable navigation.

Built in close partnership with the Office of Government Relations & Public Affairs and the Office of Data Governance & Analysis, the report was praised by the Board and executive leadership as a new standard for how the organization communicates its impact.

1stof its kind at LSC

2cross-functional partner teams

0→1PDF to interactive

LSC 2024 Annual Report cover, Protecting the Promise

LSC 2024 Annual Report — cover, interactive digital edition

Selected Work

Washington, DC

Web Product Owner

Legal Services Corporation

Led the LSC.gov redesign — templates, taxonomies, and Drupal content types informed by analytics — lifting traffic to underperforming pages 20%
Own and prioritize the product backlog in Jira, guiding Agile delivery across cross-functional teams and vendors
Manage six-figure vendor relationships while mentoring team members on accessibility and digital best practices

Baltimore, MD

Digital Strategy & Governance

City of Baltimore (Contractor)

Defined and led a citywide digital governance framework adopted across all City agency digital properties
Led cross-agency Community of Practice sessions, aligning design and content standards city-wide
Partnered with UX designers and developers on Health, Public Works, and Housing web experiences

Washington, DC

Digital Experience Specialist

Howard University

Led design and strategy for Homecoming and Commencement sites, surpassing KPIs by 15%
Trained content authors across 13+ departments on Drupal CMS and usability best practices
Conceptualized 10+ new homepage content areas driven by user testing feedback

Special Projects

UX Research

US Passport Services — Travel.gov

Mixed-methods user testing of the federal passport services platform, translated into proposed design changes.

View project → Research Paper

Libraries & Open Data

Examining the impact of libraries in underrepresented communities and how Open Data can help them better serve constituents.

View project → Product Management

Flikshop

Led product vision and Agile delivery on a multi-sprint UX/UI redesign for a platform connecting incarcerated individuals with their families.

View project → Development

Feels App

A mood-based playlist generator built solo with React.js, Material UI, and the Spotify API, using sentiment analysis to turn user input into a saveable playlist.

View project →

Core Skills

01Agile / Scrum Product Ownership

02Drupal CMS

03Cross-Functional Leadership

04Accessibility (WCAG / 508)

05Stakeholder & Vendor Management

06User Research & Usability Testing

07Content Strategy

08Product Roadmapping

Building digital experiences that serve people, not just platforms.